This policy describes how NewLogi uses information submitted through this website and its customer tools. We collect only what we need to respond to an inquiry, provide or coordinate a logistics service, secure accounts, and improve the way our services work.
Information we collect
Depending on how you use our services, this may include your name, business contact details, account credentials handled by our authentication provider, shipment origin and destination, package details, shipment references, quote information, support messages, and documents you choose to provide.
How we use information
- To review and respond to quote, contact, booking, and pickup requests.
- To coordinate shipments, communicate confirmed events, and provide account features.
- To maintain security, prevent misuse, and meet applicable recordkeeping obligations.
- To send transactional messages related to a request or service.
Sharing and service providers
We share relevant information with the service providers and parties needed to review, coordinate, or deliver a requested logistics service, and with technology providers that operate authentication, database, storage, hosting, and email services on our behalf. We do not publish private shipment details on public tracking pages.
Retention and security
We retain information for as long as needed for the purpose it was collected, to support an active service, or to meet legal and operational obligations. We use access controls designed to restrict customer and staff information to authorized people. No online system can guarantee absolute security.
Your choices
You may contact us to ask about the personal information associated with your account or inquiry, request a correction, or raise a privacy concern. Some information may need to be retained while a service or legal obligation remains active.
Contact
For privacy questions, please contact our team. We will route your request to the appropriate person.